Terms of Service

1. Service

AllDayDesk provides software that helps service businesses create an AI phone receptionist, answer or route business calls, capture caller details, book appointments, and manage call and booking records from a dashboard.

The service is for business use. You are responsible for making sure your business, staff, callers, and connected accounts are allowed to use the service in the way you configure it.

Business search results are provided by Google Maps. Your use of those results is also subject to the Google Maps Platform Terms of Service.

2. Account and authority

• You must provide accurate account, business, billing, phone, and calendar information.
• You must have authority to connect the business phone number, calendar, business profile, and any other business systems you submit.
• You are responsible for keeping account access secure and for activity that occurs through your account.

3. Trial, subscription, and billing

• AllDayDesk offers a card-required trial for live phone setup. The trial lasts 7 days or 20 live calls, whichever happens first.
• Unless you cancel before the trial ends, the selected paid plan starts automatically after the trial.
• The Starter plan is listed at $199 per month and includes 200 monthly call minutes. The Pro plan is listed at $399 per month and includes 700 monthly call minutes.
• Prices, taxes, plan details, and billing timing shown at checkout control your purchase if they differ from general website copy.
• Usage beyond included minutes may be billed as extra usage under your checkout terms or may require a plan change before additional live usage is enabled.

4. Phone, calls, and caller consent

• You are responsible for telling callers when required by law that calls may be answered by an automated assistant, recorded, transcribed, analyzed, or stored.
• You are responsible for complying with call recording, telemarketing, text messaging, consent, privacy, and industry rules that apply to your business.
• Phone numbers supplied as part of the service remain service numbers. When access ends, you must turn off forwarding to that number. After a safety hold, the number may be reassigned or returned to the available-number pool.
• AllDayDesk is not a phone carrier, emergency dispatch service, answering-service license provider, medical service, legal service, or financial advisory service.
• Do not use AllDayDesk for emergency response, 911 replacement, crisis response, regulated professional advice, deceptive calls, spam, robocalling, or outbound marketing without all required consent.

5. Setup and availability

After checkout, live number setup and forwarding instructions begin based on the information available in your account. Some setup steps depend on your current phone service, carrier settings, calendar access, and the availability of phone numbers.

The service may occasionally be unavailable because of maintenance, service-provider downtime, network issues, or account configuration issues. We work to keep the service reliable, but we do not guarantee uninterrupted operation.

6. Customer content and business data

You keep ownership of the business information, prompts, knowledge base content, call details, booking details, and other data you provide or generate through your account.

You grant AllDayDesk permission to use that data to provide, secure, support, improve, and maintain the service, including generating assistant behavior and processing calls and bookings for your business.

7. Acceptable use

You must follow the AllDayDesk Acceptable Use Policy. We may suspend or end access if we believe an account creates legal, safety, fraud, chargeback, telecom, privacy, or platform-risk concerns.

8. Cancellation and refunds

You may cancel your plan from the dashboard or account billing flow. Cancellation stops future renewal charges but does not automatically refund past charges.

Refunds are handled under the Refund and Cancellation Policy.

9. Disclaimers and limits

AllDayDesk is provided as business software. We do not promise that every call will be answered, every caller will book, every appointment will be correct, or every business outcome will happen.

To the maximum extent allowed by law, AllDayDesk is not liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages. Our total liability for a claim is limited to the amount you paid for the service in the three months before the event giving rise to the claim.

10. Changes

We may update these terms as the service changes. The updated terms apply when posted unless a different date is stated. Continued use after an update means you accept the updated terms.