Drain cleaning callers usually want three things: how fast you can come, what it costs, and whether this is something you've seen before. They'll describe a main line backup, a kitchen sink that won't drain, standing water in a tub, or a floor drain that smells. Some callers ask about hydro jetting or a camera inspection because they read about them online. Others have a repeat clog and want the same fix as last time. Your receptionist collects the details, books routine drain service calls when your calendar is set up, and takes a message for anything that needs your judgment, like pricing a job or deciding if a backup is urgent.
Every caller gets asked which fixtures are backing up, whether water is standing, and whether this clog has happened before. Those three answers tell you a lot before you call back. If you've set up bookable services and availability in your dashboard, the receptionist books a drain service call directly. If a caller wants a price over the phone, asks whether a backup is an emergency, or wants to change an existing appointment, the receptionist takes a message so you make that call yourself.
These are the calls where water backs up in a tub or floor drain when the washing machine runs. The receptionist asks which fixtures are affected and whether water is standing, then either books a drain service call or takes a message if you haven't set up booking for these. It doesn't judge urgency for you or give troubleshooting steps, so you decide how fast to roll.
A common call, often after a holiday or a big cookout. The receptionist confirms it's the kitchen sink, asks if the dishwasher shares the line, and checks whether the caller has tried anything already. With your calendar configured, it offers your open slots and books on the spot.
Usually hair, usually slow rather than stopped. The receptionist asks whether water is standing and whether it's one fixture or several, since several at once points to a bigger problem. It books a routine drain service call or takes a message, whichever fits your setup.
Basement floor drains and laundry room drains raise questions you may want to answer yourself, especially if there's sewage. The receptionist collects what's happening and where the drain is, then takes a message so you can decide how to handle it.
Repeat callers often want the same fix as last time, or they're asking whether it's time for a camera inspection. The receptionist asks when you were last out and what was done, then passes all of it to you. It can't look up past jobs or promise a price, so repeat work stays your decision.
Some callers ask for a camera inspection by name, often before a home sale or after a repeat backup. The receptionist confirms you offer it if you've listed it, gathers the property details, and books or takes a message. It won't quote a price it doesn't have.