Orthodontic calls are mostly scheduling, but they come with details you need before the visit. A parent calling about braces wants to know their child's age matters. Someone with a broken bracket needs you, not a booking. A patient asking about aligner costs needs your payment options, not a guess. AllDayDesk asks what your callers would hear at your front desk, books what fits your calendar, and passes the rest to you as a clear message.
AllDayDesk asks new patients whether they're calling about braces or clear aligners and how old the patient is, since that shapes what kind of consultation to book. It books new orthodontic consultations when you've set up your services and availability in the dashboard. It doesn't change existing appointments on its own — it sends those requests to you. For broken brackets, retainer problems, and payment questions, it takes a message with the details so you can decide what to do. It doesn't give treatment advice, quote fees you haven't saved, or handle emergencies. If a caller describes something urgent, it tells them to seek care right away.
The receptionist asks if the patient is new or existing, how old they are, and what they're hoping to fix. Then it offers a consultation slot from your calendar and confirms the time before booking.
Adults and teens often call asking about aligners. The receptionist explains that a consultation is the first step and books one. It doesn't guess at costs or whether someone is a candidate — that's your call to make in person.
A caller with a broken bracket wants to know what to do. The receptionist takes their name, what broke, and when they noticed it, then passes the message to you. You decide whether it can wait for the next adjustment or needs a repair visit.
Cracked, lost, or tight retainers all mean different things. The receptionist collects what happened and takes a message. It doesn't tell callers to stop or keep wearing the retainer — that's advice only you should give.
Callers ask about payment plans, insurance, and what treatment costs. The receptionist shares the payment options you've saved and takes a message for anything more specific, like insurance verification or a custom plan.
Existing patients call to move or confirm adjustment appointments. The receptionist takes their request and sends it to you, since changes to existing appointments need your approval. New adjustment slots can be booked if you've made them available.