AI phone answering for primary care clinics
AllDayDesk answers your clinic's phone when you can't get to it. It books office visits you've set up, takes refill and lab-result messages, and logs every call in your dashboard. You read the details and decide what needs your call back.
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How it works
Setup takes a few minutes and doesn't need any special software. You keep your current phone number.
Type in your clinic's name or website. AllDayDesk pulls in your hours, location, and services, then you check the details and fix anything that's off. Add your bookable office visits and the times you want open for scheduling.
Listen to a sample of your receptionist speaking with your clinic's real information. It's a practice conversation, so nothing gets booked. Change the greeting or details until it sounds right.
Forward your existing number to AllDayDesk. The steps depend on your phone service, and the setup guide walks you through it. After that, calls you can't pick up get answered, and every call, transcript, and booking shows up in your dashboard.
Review calls, messages, and bookings in your dashboard.
A primary care clinic gets a steady mix of calls: new patients asking if you take their insurance, regulars wanting a sick visit today, refill requests, and people calling about lab results. Most of these calls come in while you're with a patient, so they go unanswered or get cut short. AllDayDesk answers every call, asks whether the caller is a new or existing patient, and books office visits into the calendar you set up. Refills, lab results, and anything clinical go to you as a clear message. It doesn't give medical advice, discuss symptoms, or quote prices it hasn't been given.
The receptionist asks whether the caller is new or existing, what kind of visit they need, and any provider or timing preference. It books office visits only for services and times you've configured, and it confirms the exact time with the caller before booking. Refill requests, lab-result questions, billing questions, and anything about symptoms become messages you read in the dashboard. If a caller asks something it doesn't have an answer for, it says so and takes a message instead of guessing. It doesn't give medical advice, and it doesn't promise response times.
Callers often start with "Do you take new patients?" and "Do you take my insurance?" The receptionist confirms you accept new patients if you've set that up, gathers the caller's name and what kind of visit they want, and books a new patient visit if you offer one. Insurance questions it can't answer become a message, since coverage depends on your specific plans.
People with a sore throat or a fever want the first open slot, not a callback tomorrow. The receptionist offers the open office visit times you've configured and books one. It doesn't ask about symptoms or judge how urgent a call is — it just gets the visit on the calendar and lets you see the details.
Physicals are easy to book ahead, so these calls work well. The receptionist asks for a name, whether they're an existing patient, and a provider or timing preference, then books an annual physical into an open slot. If they want a provider who isn't taking bookings that week, it takes a message with their preference.
Refills need your decision, not a booking. The receptionist takes the caller's name, the medication, and the pharmacy, then leaves you a clear message in the dashboard. It doesn't approve refills, discuss dosages, or promise a timeline — that's yours to handle when you review the message.
Callers asking about results usually just want to know if they're ready. The receptionist doesn't have access to results and won't discuss them. It takes the caller's name and a callback number, and you follow up directly. That keeps results conversations where they belong.
If you offer telehealth and have configured it as a bookable service, the receptionist books those visits the same way as office visits. If you don't offer it, it says so plainly and offers an in-office visit or takes a message instead.
Pricing
Solo $99/moBusiness $199/moGrowth $349/mo
Each plan includes call minutes. Extra minutes cost more. See your estimate before you start. Your first 30 calls are free, with no credit card. Paid plans are monthly; cancel anytime.
Yes, for the office visits and times you've configured. New bookings go into the built-in AllDayDesk calendar by default, and it confirms the exact day and time with the caller before booking. If you'd rather use Google Calendar, you can connect it in Settings after setup. If a caller wants a time or service you haven't set up, it takes a message instead.
It takes the caller's name, the medication, and their pharmacy, then leaves you a message in the dashboard. It never approves or denies a refill and doesn't discuss dosages. You review the request and decide what to do, which keeps those decisions with you.
No. It doesn't give medical advice, discuss symptoms, or judge how urgent a call is. If a caller starts describing how they feel, it moves straight to booking an office visit or taking a message. Anything clinical waits for you.
Only what you've told it. If you've noted that you accept certain plans, it can share that. Coverage for a specific patient depends on their plan, so for anything beyond what you've saved, it takes the caller's information and passes the question to you.
It takes the request and passes it to you as a message. Changes to existing appointments are requests for you to confirm, not automatic changes. New appointments are booked directly when you've configured the service and availability.
Pricing is shown on the plans page, and you can see exactly what each plan includes before you decide. You keep your current number by forwarding calls to AllDayDesk — the steps depend on your phone service, and setup instructions walk you through it.
Enter your clinic's name or website, check the details it pulls in, and hear a personalized sample call. No credit card needed, and the sample doesn't book anything real.
Hear it answer for your business No credit card to try it
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