Verizon Business Call Forwarding: How to Forward Your Business Landline

Verizon sells several phone products, and the forwarding steps are not the same across them. This page is for Verizon business landline service, where Verizon's published business guide says to use *72 to activate and *73 to deactivate.

If your business number is a Verizon mobile line, stop here and use the wireless instructions instead. Verizon wireless uses *72 plus the 10-digit destination for all-call forwarding, *71 plus the destination for unanswered calls, and *73 to disable, and the setup must be done from the mobile phone while in Verizon coverage. Those wireless codes should not be applied to a business landline, and the landline *72 guide does not describe a busy or no-answer option.

The fastest way to check what you have is your Verizon bill or account page. Look for the product name listed next to the phone number. If it describes a wireline or landline product, the landline steps below apply. If it is a mobile or wireless plan, use the wireless guide.

• Business landline: use *72 to activate and *73 to deactivate, per Verizon's business guide.
• Verizon wireless: different steps, including *71 for unanswered calls, done from the phone itself.
• Check the product name on your bill before dialing anything.
• This page does not cover remote activation; Verizon's business guide does not provide one.

Verizon's business call forwarding guide is short: dial *72 from the business line and follow the activation instructions you hear. That sets up all-call forwarding, meaning every incoming call goes to the destination instead of ringing at the business phone.

Before you dial, decide where calls should go. Common destinations are a cell phone you carry, or an answering service or AI receptionist that answers when you cannot. Have the full 10-digit destination number written down so you can dial it immediately after *72.

One thing to know: with all-call forwarding active, your landline will not ring at all. If you want calls to reach you first and only forward when you are busy or do not answer, ask Verizon whether your specific business product offers a conditional option. Verizon's published landline guide covers all-call forwarding only, so do not assume a wireless-style busy or no-answer code will work on it.

• Lift the handset on the business line.
• Dial *72 and follow the spoken activation instructions.
• All-call forwarding sends every call to the destination; the original line stops ringing.
• Ask Verizon directly if you need busy or no-answer forwarding on a landline product.

Do not wait for a real customer call to find out whether forwarding works. From a different phone, such as your personal cell, call your business number. If forwarding is active, the call should reach the destination you set.

If the destination is a person or a service that answers, confirm the call is answered the way you expect and that the caller hears the right greeting. If the destination is voicemail, leave yourself a test message and check it arrives.

If the test call fails, dial *73 from the business line to deactivate, then try *72 again and re-enter the destination carefully. If it still fails, contact Verizon business support, since forwarding features can depend on the plan subscribed to the line.

• Call your business number from another phone to verify the destination answers.
• Leave a test message if the destination is voicemail.
• Dial *73 to reset, then reactivate with *72 if the test fails.
• Contact Verizon if activation instructions indicate the feature is not available on your plan.

To stop forwarding and have calls ring at your business line again, dial *73 from the same business phone. Verizon's guide specifies deactivating from that line, so you cannot turn it off from another phone.

After deactivating, place one more test call to the business number to confirm it rings at the original phone. It is a good habit to deactivate forwarding as soon as you are back, because with all-call forwarding active you will not see incoming calls at the business line at all.

• Dial *73 from the business line to deactivate.
• Deactivation must be done from the same line; there is no remote step in Verizon's guide.
• Test-call the number afterward to confirm calls ring locally again.

Forwarding by itself only moves the call somewhere else. What happens next depends on the destination. If calls forward to a cell phone, someone has to pick up. If they forward to an answering service or AI receptionist, the destination answers, takes messages, and can book appointments on your behalf.

AllDayDesk is an AI receptionist that answers forwarded calls around the clock using the business details you save. Setup means choosing your business or entering its website, checking the details it found, hearing a personalized sample call, and then choosing how to connect your phone, which for a Verizon landline means the *72 forwarding above. You keep your existing public number; forwarding simply routes calls to the service. The sample call is a demonstration and creates no real booking.

Once you have configured your services and availability, new appointments go on the built-in AllDayDesk dashboard calendar by default, and an optional Google Calendar connection is available in Settings after you connect and authorize your account. Calls, transcripts, summaries, and bookings appear in your dashboard so you can review everything when you return. When the service does not know an answer, a price, or an opening, it takes a message instead of guessing. If you configure transfers to yourself, remember that pickup is not guaranteed, since it depends on your phone answering.

• Forwarding moves the call; the destination decides what the caller experiences.
• AllDayDesk answers with your saved business details and takes messages when unsure.
• New bookings use the built-in dashboard calendar; Google Calendar is an optional connection in Settings.
• Changes to existing appointments are passed to you as requests, not confirmed changes.
• Transfers require you to configure a destination and rules; immediate pickup is not guaranteed.