Verizon Mobile Call Forwarding

Verizon mobile lines use short star codes to control forwarding. You dial the code from the phone that owns the number, and the network sends future calls to the destination you choose. There are two main types: forwarding everything right away, and forwarding only when you cannot pick up.

All-call forwarding sends every incoming call straight to the destination without ringing your phone first. Unanswered-call forwarding lets the phone ring normally and only sends the call along if you do not answer. These are separate features with separate codes, so it helps to decide which one you actually want before you dial anything.

• Forward all calls: dial *72 plus the 10-digit destination number, then press Call.
• Forward only unanswered calls: dial *71 plus the 10-digit destination number.
• Turn forwarding off: dial *73.
• Activation must be done from the mobile phone while it is in Verizon coverage.
• Forwarding covers calls, not text messages.
• Charges depend on your plan, so check your plan details if you are unsure.

Turning on all-call forwarding takes under a minute once you know the destination number. Follow these steps from the Verizon mobile phone that receives your business calls.

Before you start, make sure the destination number is correct and that someone or something can answer it. If you are forwarding to an answering service, complete that service's setup first so forwarded calls are handled properly.

• Open the phone app on the Verizon mobile line you want to forward.
• Dial *72 followed immediately by the full 10-digit destination number, for example *725551234567.
• Press the Call button.
• Wait for the confirmation tone or message from the network.
• Place a test call from a different phone to confirm calls reach the destination.
• When you want calls back on your phone, dial *73 and press Call.

All-call forwarding (*72) makes sense when you want the destination to handle every call, such as during a vacation, after hours, or when a receptionist service should take all incoming calls. The tradeoff is that your phone will not ring at all, so you will not know a call came in unless the destination takes messages you can review.

Unanswered-call forwarding (*71) keeps calls coming to your phone first. Only the calls you miss move on to the destination. This fits owners who answer their own phone most of the time and want a backup for the calls they cannot reach. Many owners start with this mode and switch to all-call forwarding when they are closed or away.

• Use *72 when every call should go to the destination, with none ringing your phone.
• Use *71 when you answer your own phone and only want missed calls forwarded.
• Remember that all-call forwarding overrides your phone's normal ringing and voicemail.
• You can switch between the two by disabling one mode and enabling the other with its code.

A few practical limits are worth knowing before you rely on forwarding. These come from Verizon's own guidance for mobile lines.

If the codes do not work on your line, contact Verizon to confirm your plan supports forwarding. Also note that these instructions are for Verizon mobile and wireless lines. Verizon business landline products use their own procedures, so do not mix the two.

• Setup must be done from the mobile phone itself while in Verizon coverage; you cannot activate it remotely from another line or a website.
• Text messages are not forwarded, only calls.
• Forwarding may add charges depending on your plan, such as long-distance or per-minute costs; confirm with your plan details.
• These codes apply to Verizon mobile lines, not Verizon business landline products.
• If a code fails, call Verizon support to verify the feature is available on your specific plan.

AllDayDesk answers business calls around the clock using the business information you save, and you keep your existing Verizon number by forwarding calls to it. On a Verizon mobile line, that means dialing *72 plus the AllDayDesk destination number from your phone. When you set up AllDayDesk, you choose your business or enter its website, check the details it found, hear a personalized sample of how your calls would be answered, and then pick your phone setup option. The exact forwarding instructions depend on your phone service, which is why the carrier code matters.

Once calls come in, you can see calls, transcripts, summaries, and bookings in your dashboard. New appointments go on the built-in AllDayDesk calendar by default once you have configured your services and availability, and an optional Google Calendar connection is available in Settings after you connect and authorize your account. When a caller asks something the saved information cannot answer, such as an unknown price, the assistant takes a message instead of guessing.

• You keep your public Verizon number; forwarding simply routes calls to AllDayDesk.
• The sample greeting you hear during setup is a preview only and creates no real booking.
• Changes to existing appointments arrive as requests for you to approve, not confirmed changes.
• Transfers to you require you to configure a destination and rules; pickup is not guaranteed.