Verizon Wireless Forward Number: How to Forward Your Calls

Forward-all (sometimes called unconditional forwarding) sends every incoming call straight to another number. Your phone does not ring first. The caller does not know anything changed; they simply reach whatever number you pointed to.

This is different from conditional forwarding, which only steps in for missed calls, busy lines, or a phone that is off. If you want your phone to keep ringing and only catch what you miss, you want the conditional version instead.

• Forward all (*72): every call goes to the destination immediately; your phone never rings.
• Forward unanswered (*71): your phone rings normally; calls you do not pick up go to the destination.
• Off (*73): calls ring your phone as usual again.

Do these steps from the Verizon mobile phone itself, while you are in Verizon coverage. The codes do not work remotely or from another line.

• Forward all calls: dial *72, then the 10-digit US destination number, then press call. Listen for the confirmation.
• Forward only unanswered calls: dial *71, then the 10-digit destination, then press call.
• Turn forwarding off: dial *73 from the same phone and press call.
• Place a test call from a different phone to confirm calls reach the destination you expect.
• Text messages are not forwarded; they stay on the original line.

Forwarding everything is a big switch. While it is on, your phone will not ring at all, so think through what you are giving up and what it costs.

• Charges depend on your plan. Forwarded calls can be billed differently, so confirm with Verizon if you plan to leave forwarding on for long stretches.
• Voicemail on the original line stops catching calls while forward-all is on, because the calls never reach that line.
• If your destination is an answering service or receptionist, make sure that service is set up and ready before you activate forwarding, or callers may reach nothing useful.
• Remember to dial *73 when you want your phone back to normal; forwarding does not usually switch off by itself.

Many owners use *72 to point their Verizon number at AllDayDesk, which answers business calls around the clock using the business information the owner saves. You keep your public number; callers dial it as always and the call is forwarded.

Setup starts by choosing your business or entering its website, checking the details it found, listening to a personalized sample call, then picking phone setup and forwarding your line using the steps above. The sample is a preview only and does not create a real booking. After that, calls, transcripts, summaries, and bookings show up in your dashboard. New appointments go on the built-in AllDayDesk calendar once you have configured your services and availability, and an optional Google Calendar connection is available in Settings after you connect and authorize your account.

One note on scope: if a caller asks something AllDayDesk does not know, like a price or an open appointment slot, it takes a message for you instead of guessing. Changes to existing appointments come to you as requests, not confirmed changes.

• You keep your public Verizon number; forwarding happens at the phone level.
• Calls, transcripts, summaries, and bookings appear in the AllDayDesk dashboard.
• Transfers to you require you to configure a destination and rules, and neither pickup nor an immediate response is guaranteed.

A few common reasons the codes fail: you dialed from a different phone than the line being forwarded, you are outside Verizon coverage, or your plan does not include the feature. Confirm you are dialing from the phone itself, then contact Verizon if the confirmation tone never comes. Also make sure you are on a Verizon Wireless line; Verizon business landline products use their own instructions and should not be mixed with the wireless codes.

• Dial from the phone being forwarded, not another line.
• Stay in Verizon coverage while activating.
• Confirm you are on a wireless line, not a Verizon business landline product, before using these codes.
• If no confirmation comes, contact Verizon to check whether the feature is active on your plan.