Frontier Phone Forwarding: Steps for Landline and Fios

Frontier sells more than one phone product, and the forwarding steps are not the same for all of them. The fastest way to check is your monthly bill or your online account, where the service name is listed. Look for names like Frontier Digital Voice, Fiber Digital Voice, or a traditional landline product.

This matters because a code that works on one Frontier product may not work on another. Taking one minute to confirm your service name saves you from dialing codes that do nothing or that behave differently than you expect.

Frontier's calling features page lists forwarding among its available features, and its Fiber Digital Voice and Digital Voice products include Find Me-Follow Me or Simultaneous Ring, which ring several numbers in order or at the same time. Those are different tools from plain forwarding, so know which one you want before you set anything up.

• Check the service name on your Frontier bill or online account
• Common names include Frontier Digital Voice and Fiber Digital Voice
• Find Me-Follow Me and Simultaneous Ring are separate features from basic forwarding
• If you cannot tell which product you have, ask Frontier support before changing settings

Frontier's own user guide for Frontier Unlimited Digital Voice gives these steps for forwarding all calls. Lift the handset and dial *72. Wait for a second dial tone, then enter the 10-digit destination number. Listen for a confirmation tone or message. From that point, calls to your line ring at the destination instead.

To turn forwarding off, lift the handset, dial *73, and listen for the confirmation. Do this from the same phone line you forwarded.

Two things to know before you activate. First, all-call forwarding overrides your voicemail forwarding, so calls will not reach your Frontier voicemail while forwarding is on. Second, while all-call forwarding is active, your original line will not receive calls directly. If you forward to a cell phone you carry, that is usually fine; if you forward somewhere you do not watch, callers may feel ignored.

You can also manage forwarding in the Frontier portal instead of dialing codes. In the account settings, go to Settings, then Call Settings, then Call Forwarding, enter the destination, and choose forwarding for all calls.

• Activate: lift handset, dial *72, wait for second dial tone, dial the 10-digit destination, listen for confirmation
• Deactivate: dial *73 from the same line and listen for confirmation
• All-call forwarding overrides voicemail forwarding
• While active, the original line does not ring
• Portal path: Settings, Call Settings, Call Forwarding, enter destination, choose all calls

Many owners want calls forwarded only when the line is busy or goes unanswered, so they can answer normally during the day and let a service catch the rest. That is called conditional forwarding.

Frontier does not publish a single universal code for conditional forwarding across all of its products in the sources checked for this guide. Some Frontier products handle this through account features like Find Me-Follow Me rather than a star code. Do not borrow conditional codes from other carriers such as Verizon or T-Mobile, because those codes belong to those companies' services and may not work or may behave unexpectedly on a Frontier line.

The reliable path is to confirm with Frontier support, or check your product's own user guide, whether your specific service supports busy or no-answer forwarding and how to activate it. If your product does not support it, your alternatives are all-call forwarding on a schedule you control manually, or using the Find Me-Follow Me or Simultaneous Ring features if your product includes them.

• Conditional forwarding means forwarding only on busy or no answer
• No universal Frontier conditional code is published across products
• Do not use other carriers' conditional codes on a Frontier line
• Ask Frontier support or check your product guide for your exact service
• Alternatives: manual all-call forwarding, or Find Me-Follow Me / Simultaneous Ring where available

After activating forwarding, place a test call to your business number from a different phone, such as a mobile. Confirm the call rings at the destination the way you expect. If it does not, deactivate with *73 and try again, checking that you entered the full 10-digit number.

Always remember how to turn forwarding off. The most common forwarding problem is not a failed setup; it is forgetting that forwarding is still on days later. If your line suddenly stops ringing and voicemail stops working, dial *73 first before calling for repairs.

If you plan to forward to an answering service or AI receptionist, test during business hours too, then deactivate when you want calls back on your line. Forwarding stays active until you dial *73 or change the portal setting, so it is a manual switch, not an automatic schedule, unless your product offers a separate scheduling feature.

• Test with a call from a different phone after activating
• Deactivate with *73 from the same line
• Forwarding stays on until you turn it off
• If your line stops ringing unexpectedly, check for leftover forwarding before assuming a fault

Forwarding is how a Frontier business line connects to any outside answering service, including AllDayDesk. You keep your existing Frontier number and forward calls to the service's number. Callers dial the same number they always have; the difference is who picks up.

With AllDayDesk, the service answers around the clock using the business information you save: your hours, services, pricing answers, and booking rules. Callers can leave messages, and new appointments can be booked into the built-in AllDayDesk calendar once you have configured your services and availability, or into Google Calendar after you connect and authorize it in Settings. You see calls, transcripts, summaries, and bookings in the dashboard.

A few honest limits to plan around. If a caller asks something you have not saved an answer for, or wants a price or time the service does not know, it takes a message instead of guessing. If you configure call transfers, you set the destination and rules yourself, and a transfer is not guaranteed to be picked up. Changes to existing appointments are passed to you as requests, not confirmed changes. Most owners answer their own phones part of the time, and forwarding is simply the switch that decides who handles a call when you cannot.

• You keep your Frontier number; forwarding sends calls to the service
• AllDayDesk answers using your saved business details
• Messages, transcripts, summaries, and bookings appear in the dashboard
• Unknown answers, prices, or times become messages, not guesses
• Transfers need a configured destination and rules; pickup is not guaranteed
• Existing appointment changes arrive as requests for you to approve