Home Services Answering Service

Home services calls come in while you are under a sink, on a ladder, or driving between jobs. Most owners answer their own phone, which means missed calls during work. AllDayDesk answers around the clock using the information you save about your business, so callers reach a helpful voice instead of voicemail whenever you cannot pick up.

The receptionist answers common questions from your saved business details, takes messages with the caller's name, number, and reason for calling, and can book in-home appointments. Every call, transcript, summary, and booking shows up in your dashboard, so you can review everything when you finish the job.

• Answers your existing business number around the clock
• Answers questions using the business details you saved
• Takes detailed messages you review in the dashboard
• Books new in-home appointments on your calendar
• Transfers calls to you when you set up a destination and rules

In-home work lives and dies on the schedule. When a caller wants a repair, estimate, or cleaning visit, AllDayDesk can book the appointment during the call using the built-in AllDayDesk dashboard calendar. This works once you have configured your services and availability, so the receptionist only offers times you can actually work.

If you already run your schedule in Google Calendar, you can optionally connect it in Settings after connecting and authorizing your Google account. AllDayDesk supports the Google Calendar connection; other calendar or scheduling software is not part of the setup.

Changes to existing appointments are different from new bookings. If a caller wants to move or cancel a visit, AllDayDesk passes that request to you as a message. You confirm the change yourself, so your schedule never shifts without your approval.

• New appointments go on the built-in dashboard calendar by default
• Optional Google Calendar connection is available in Settings after you authorize it
• Existing appointment changes come to you as requests, not confirmed changes
• You configure services and availability so offered times match your real schedule

Emergency calls are the hardest part of home services phone coverage, and it helps to be clear about what an answering service does and does not do. AllDayDesk is not an emergency dispatch service. It does not send crews, contact on-call technicians, or guarantee that anyone responds within any timeframe.

It also does not give safety advice or repair instructions. A caller with a burst pipe, a gas smell, sparking wires, or a carbon monoxide concern should be directed to call 911 or their utility when life or property is at immediate risk. AllDayDesk does not perform medical or life-safety triage and will not diagnose a situation over the phone.

What AllDayDesk does is capture the details. It takes a clear message with the caller's name, callback number, address, and description of the problem, and it appears in your dashboard right away. If you have configured a transfer destination and rules, it can transfer the call to you or another number you choose. Note that a transfer requires you to set it up in advance, and neither pickup nor an immediate response is guaranteed. When the answer, price, or appointment is unknown, the receptionist takes a message rather than guessing.

• No dispatch: AllDayDesk does not send crews or contact on-call staff
• No safety or repair instructions, and no medical or life-safety triage
• Detailed messages appear in your dashboard for urgent situations
• Configured transfers send the call to a number you choose, with no pickup guarantee
• You define what counts as an emergency for your business

Setup starts by choosing your business or entering its website. AllDayDesk checks the details it finds, and you confirm they are right. You then hear a personalized sample of how your receptionist will sound. The sample is a demonstration only; it does not create a real booking.

Next you choose your phone setup. You keep your public number and forward calls to AllDayDesk. The exact steps depend on your phone service, so follow the instructions for your carrier. For example, Verizon mobile uses *72 plus the destination for all-call forwarding and *71 for unanswered calls, while Verizon business landline uses *72 and *73 to turn forwarding off. Other carriers differ, so check your provider's guide before entering codes.

Once calls are flowing, review transcripts, summaries, messages, and bookings in your dashboard and adjust your saved business details as needed.

• Choose your business or enter its website, then verify the details
• Hear a personalized sample call (demonstration only, no real booking)
• Keep your public number and forward calls to AllDayDesk
• Forwarding steps depend on your phone service; use your carrier's instructions

AllDayDesk is an AI receptionist, not a human one, and not a full office employee. It answers calls, takes messages, answers questions from your saved details, books appointments, and transfers calls you configure. It does not replace the hands-on work of running jobs, and it does not connect to dispatch software, CRM systems, health records, or industry scheduling tools.

Around-the-clock availability means the service is available to answer, not that every call connects or that you will always respond immediately. Google Voice users should know that forwarding a Google Voice number to an automated system is unsupported by Google, so a forwarded cell or landline number is the reliable path.

• AI, not a human receptionist, and not a full office employee
• No connections to dispatch, CRM, health records, or industry scheduling software
• Availability around the clock is not a guarantee every call connects
• Google Voice to automated systems is unsupported; forward a standard line instead