Business phone guide
Comcast Business Call Forwarding: How to Turn It On and Off
Comcast Business call forwarding is managed a few different ways depending on which Comcast phone product you have. If your phones run Comcast Managed Voice, you can dial *72 plus the destination number from the phone itself to forward all calls, and *73 to turn it off. No-answer forwarding uses *92 plus the destination, and busy forwarding uses *90 plus the destination, with *93 and *91 to disable them. If you have Comcast Business Voice Mobility, forwarding and remote forwarding are managed through My Account or the Comcast Business App instead of star codes. The exact steps depend on your subscribed services, so the first step is always to identify your product on your bill or in My Account. This guide walks through both paths, how to test that forwarding works, and how to undo it when you are back in the office.
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Step 1: Identify Which Comcast Phone Product You Have
Comcast sells several business phone products, and the forwarding instructions are not the same for all of them. The main ones are Business Voice, Voice Mobility, VoiceEdge, and Managed Voice. Voice Mobility includes call forwarding and remote call forwarding, and its features are managed through My Account and the Comcast Business App. Managed Voice systems, like the Panasonic TPA65 phones covered in Comcast's user guide, use star codes dialed from the handset.
Check your bill, your welcome email, or the My Account portal to see which service name appears. Features also depend on what you have subscribed to, so a code may not work if that feature is not on your plan. Once you know the product name, use only the matching section below.
- Voice Mobility: forwarding managed in My Account or the Comcast Business App
- Managed Voice (Panasonic TPA65 guide): star codes dialed from the phone
- Features depend on your subscribed services, so confirm the feature is active
- If you are unsure, Comcast Business support can confirm your product name
Sources: Comcast Business Voice Mobility · Comcast Managed Voice phone guide
- If you want to understand unconditional versus conditional forwarding before touching settings, this guide explains the difference and how star codes work in general. business phone forwarding basics
Step 2: Star Codes for Comcast Managed Voice Phones
These codes come from Comcast's own user guide for the Managed Voice Panasonic TPA65 system. They apply to that product and should not be assumed to work on every Comcast Business phone service. To forward all calls, lift the handset, dial *72 followed by the 10-digit destination number, and replace the handset. To turn all-call forwarding off, dial *73.
Managed Voice also supports conditional forwarding in that guide. To forward calls you do not answer, dial *92 plus the destination; dial *93 to disable it. To forward calls that arrive while you are busy on the line (when call waiting is not enabled), dial *90 plus the destination; dial *91 to disable it.
Keep in mind that all-call forwarding sends every incoming call to the destination, so your desk phone will not ring at all until you dial *73. Conditional forwarding only redirects calls in the specific situation you chose.
- Forward all calls: lift handset, dial *72 plus destination, hang up
- Turn off all-call forwarding: dial *73
- Forward no-answer calls: dial *92 plus destination; disable with *93
- Forward busy calls (no call waiting): dial *90 plus destination; disable with *91
- These codes are documented for Comcast Managed Voice, not all Comcast products
Sources: Comcast Managed Voice phone guide
- If you also manage a Verizon business line, its landline forwarding steps are different, and this guide covers how to identify and forward that service. Verizon business call forwarding
Step 3: Forwarding Through My Account and the Comcast Business App
For Voice Mobility and other portal-managed Comcast Business phone services, forwarding is handled in My Account or the Comcast Business App rather than with dial codes. Comcast documents that these tools manage phone features including call forwarding and remote call forwarding, which lets you change forwarding without being at the desk phone.
Comcast's public feature page does not publish a fixed click-by-click path, and menus can vary with your subscribed services. In general, sign in to My Account or the app, open the phone or voice section, select your phone number or extension, and look for call forwarding settings where you can enter a destination and choose the forwarding type. If the option is missing, the feature may not be part of your subscription, and Comcast Business support can enable or confirm it.
After changing forwarding in the portal, make a test call from another phone to confirm calls reach the destination before you rely on it.
- Sign in to My Account or the Comcast Business App
- Open the phone/voice settings for your number or extension
- Enter the forwarding destination and choose the forwarding type
- Remote call forwarding lets you change settings away from the office
- Missing options usually mean the feature is not on your subscription
Sources: Comcast Business Voice Mobility
- If you are comparing cable-business phone providers, this guide covers Spectrum Business Voice's portal-based forwarding for comparison. Spectrum Business call forwarding
Step 4: Test Forwarding and Turn It Off
Whatever method you use, test before you depend on it. Call your business number from a cell phone or another outside line and confirm the call arrives at the destination. For conditional forwarding, test the actual condition: let a no-answer forward ring through, or place the line in a busy state if you set busy forwarding. If a test fails, recheck the destination number and the product instructions, then contact Comcast Business support.
To undo forwarding, dial *73 from a Managed Voice phone to cancel all-call forwarding, *93 to cancel no-answer forwarding, or *91 to cancel busy forwarding. If you set forwarding in My Account or the app, return to the same settings and switch it off there. It is a good habit to disable forwarding as soon as you are back, since all-call forwarding stops your desk phone from ringing entirely.
- Test with a real call from an outside number
- Test the specific condition for no-answer or busy forwarding
- Disable with *73, *93, or *91 on Managed Voice phones
- Portal forwarding is disabled in the same portal settings
- All-call forwarding keeps your desk phone silent until canceled
Sources: Comcast Managed Voice phone guide · Comcast Business Voice Mobility
- If you only want coverage when the line is busy or unanswered rather than all calls, this page explains backup-only forwarding. overflow answering service
Choosing Where Your Comcast Calls Go
Forwarding only moves the call; what happens next depends on the destination. Forwarding to a cell phone means you answer everything yourself, including calls that arrive while you are on a job or with a customer. Forwarding to voicemail means callers hear a recording and wait for a callback. Forwarding to an AI receptionist like AllDayDesk means calls are answered with your saved business information: it answers questions, takes messages, and can book appointments into the built-in calendar, with calls, transcripts, and summaries visible in your dashboard.
A common setup is conditional forwarding: you keep answering your own phone during business hours, and forward only no-answer or busy calls so they are handled instead of ringing out. AllDayDesk is this site's own product, and the comparison here covers documented features rather than hands-on testing. Note that when an answer, price, or appointment is unknown, it takes a message rather than guessing, and appointment changes from existing bookings are passed to you as requests rather than confirmed changes.
- Cell phone: you answer everything yourself
- Voicemail: callers leave a recording and wait
- AI receptionist: answers, takes messages, and books from your saved details
- Conditional forwarding keeps daytime calls with you and covers the rest
- Transfers to you require a configured destination and rules
- For the full setup beyond forwarding, including business details, greetings, and calendar connection, this step-by-step guide covers the whole process. how to set up a call answering service
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More questions, answered
Do the *72 and *73 codes work on every Comcast Business phone?
No. Those codes are documented in Comcast's user guide for the Managed Voice Panasonic TPA65 system. Other Comcast products, such as Voice Mobility, manage forwarding through My Account or the Comcast Business App. Identify your product first, then use the matching instructions.
Can I forward my Comcast Business line remotely?
Comcast lists remote call forwarding as part of Voice Mobility, managed through My Account and the Comcast Business App. That lets you change forwarding without being at the desk phone. Availability depends on your subscribed services.
What is the difference between *72 and *92 on Comcast Managed Voice?
*72 forwards all calls immediately, so your desk phone does not ring. *92 forwards only calls you do not answer, so your phone keeps ringing first. Each has its own disable code: *73 for all calls and *93 for no-answer.
Why is my forwarding option missing in My Account?
Comcast notes that phone features depend on your subscribed services. If forwarding or remote forwarding is not part of your plan, the option may not appear. Contact Comcast Business support to confirm what is included.
Can I forward a Google Voice number to Comcast or to an answering service?
Google states that forwarding calls from a Google Voice number to an automated system is unsupported, so that combination should not be relied on. Forward your Comcast Business line directly using the steps above.
Hear the receptionist on your own business line
Once your Comcast forwarding is set, point it at AllDayDesk and hear how it answers with your business details, takes messages, and books appointments. Enter your business name or website, check the details, listen to a personalized sample, and choose your phone setup. The sample creates no real booking.
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