Forward Phone Comcast Business: How to Set Up Call Forwarding

Comcast sells more than one business phone product, and the forwarding instructions are not the same for all of them. Before you change anything, look at your bill or log in to My Account and note the exact service name. Comcast products include Business Voice, Voice Mobility, and VoiceEdge, and each manages features differently.

Comcast confirms that Voice Mobility includes call forwarding and remote call forwarding, and that My Account and the Comcast Business App are where phone features are managed. Features also depend on which services you subscribe to, so a feature you read about online may not be on your plan.

If you are not sure which product you have, contact Comcast Business support and ask them to confirm the service name and whether call forwarding is included on your line. Guessing the product is the most common reason forwarding instructions seem not to work.

• Check your bill or My Account for the exact service name (Business Voice, Voice Mobility, VoiceEdge, or Managed Voice).
• Confirm call forwarding is included on your subscription before relying on it.
• Ask Comcast Business support if you cannot tell which product you have.

For most Comcast Business phone services, the dashboard is the main place to manage forwarding. Sign in to My Account or open the Comcast Business App, find your phone service, and look for the call forwarding or phone features section for your number. From there you can set a forwarding destination and turn the feature on or off.

Comcast's own guidance points owners to My Account and the Comcast Business App for managing phone features, so this is the method that works regardless of the handset on your desk. Exact menu names can change as Comcast updates its portal, so if you do not see a forwarding option, use the portal search or ask support.

After you save a destination, place a test call from a different phone to your business number and confirm it rings where you expect. This matters because forwarding that is active on the wrong line, or pointed at a typo in the destination number, can silently send customers somewhere you did not intend.

• Sign in to My Account or the Comcast Business App.
• Open your phone service settings and find call forwarding for your number.
• Enter the 10-digit destination and enable forwarding.
• Test from another phone, then disable forwarding in the same place when done.

If your business uses Comcast Managed Voice with a supported desk phone, Comcast's user guide documents star codes you can dial from the handset. To forward all calls, lift the handset, dial *72 followed by the destination number, and replace the handset. Dial *73 to turn forwarding off.

The same guide covers conditional forwarding for that system: *92 plus the destination sets no-answer forwarding and *93 disables it, while *90 plus the destination sets busy forwarding and *91 disables it. Busy forwarding applies when call waiting is not enabled.

These codes are documented for Comcast Managed Voice specifically. They are not confirmed for Business Voice, Voice Mobility, or VoiceEdge, so do not assume they work on every Comcast product. If a code gives you an error or no confirmation, use the portal method instead or confirm the right procedure with Comcast support.

• Forward all calls: lift handset, dial *72 plus the destination, hang up.
• Turn off all-call forwarding: dial *73.
• No-answer forwarding: *92 plus destination; disable with *93.
• Busy forwarding (when call waiting is off): *90 plus destination; disable with *91.
• These codes apply to Managed Voice, not every Comcast Business phone product.

Many owners forward their Comcast Business number to an answering service so calls are covered when they are on a job, with a customer, or simply away from the phone. The forwarding steps above are exactly what you use: your public number stays the same, and calls are redirected to the service's number.

With AllDayDesk, you keep your existing Comcast number and forward it to the number assigned during setup. Setup starts by choosing your business or entering its website, checking the business details, and hearing a personalized sample of how your calls would be answered. The sample does not create a real booking. Then you choose your phone setup option, and the instructions depend on your phone service, which for you means your Comcast product.

Once calls are forwarded, calls, transcripts, summaries, and bookings show up in your AllDayDesk dashboard. New appointments go on the built-in AllDayDesk calendar by default once you have configured your services and availability, and an optional Google Calendar connection is available in Settings after you connect and authorize your Google account. When the receptionist does not know an answer, a price, or an appointment time, it takes a message instead of guessing. Changes to existing appointments are passed to you as requests rather than confirmed changes.

If you want calls transferred to you instead of only messages, you configure a transfer destination and the rules for when transfers happen. Neither immediate pickup nor an instant response is guaranteed, so treat transfers as one tool among messages and bookings.

• Keep your Comcast number and forward it to the number AllDayDesk assigns.
• Set up by choosing your business or website, checking details, and hearing a sample.
• Review calls, transcripts, summaries, and bookings in the dashboard.
• Appointments use the built-in calendar by default; Google Calendar is an optional connection in Settings.

The most frequent issue is using instructions for the wrong Comcast product. Star codes documented for Managed Voice will not necessarily work on VoiceEdge or Business Voice, and portal menus differ between services. Always match the instructions to the service name on your bill.

A second issue is forgetting that all-call forwarding sends every call away from your line, including calls you might want to take yourself. If you only want calls handled when you cannot pick up, use a no-answer or busy option where your product supports it, rather than forwarding all calls unconditionally.

Finally, test after every change. Dial your business number from a cell phone, confirm the destination rings, and confirm the greeting or person who answers is the one you expect. Turn forwarding off with the matching disable code or the same portal control when you are done, so calls return to your normal line.

• Match instructions to your exact Comcast product name.
• Prefer conditional (no-answer or busy) forwarding if you still want to answer some calls yourself.
• Test with a real call from another phone after every change.
• Disable forwarding with the matching code or portal control when finished.